Shipping policy

 

Order Processing

All orders are processed within 3–5 business days from the date your order is placed.

Business days are Monday through Friday, excluding weekends and U.S. holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

During major sales events, holidays, or periods of unusually high order volume, processing times may be extended by an additional 1–3 business days. We always work hard to ship orders as quickly as possible and appreciate your patience during these busy periods.

Please note that payment authorization and address verification must be completed before an order can be processed. In some cases, payment verification may take up to 24 hours.

If an item in your order becomes unavailable or is backordered, our Customer Support team will contact you with an update and available options.

Domestic Shipping (United States)

We ship all domestic orders from our warehouse in Tampa, Florida using UPS.

Estimated Delivery

  • Processing Time: 3–5 business days
  • Transit Time: Calculated at checkout based on your selected shipping method.
  • Please note:
  • UPS does not deliver to P.O. Boxes. A physical street address is required.
  • Weekend and holiday delivery is not included in standard transit estimates.
  • Saturday delivery is not available for expedited shipping services unless specifically offered by UPS.
  • Delivery estimates begin after your order has been processed and shipped.

International Shipping

We currently ship to customers in:

  • Africa
  • Asia
  • Canada
  • Europe
  • Middle East

Shipping availability may vary depending on local customs regulations and carrier restrictions. Some countries may experience longer transit times due to customs inspections, import regulations, or carrier limitations.

International orders are typically delivered within 7–17 business days after shipment, although delivery times may vary depending on the destination country and customs clearance.

Orders are shipped using one or more of the following trusted carriers:

  • UPS
  • Aramex
  • DHL
  • FedEx

The shipping carrier is selected based on the destination country and the fastest, most reliable shipping option available.

Customs, Duties & Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other government charges imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping cost and must be paid by the customer if assessed.

Customs policies vary from country to country. While many shipments clear without additional charges, some countries may require payment before delivery can be completed.

Unfortunately, Trendy By Tala has no control over these fees and cannot estimate or reimburse them.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Carrier transportation delays
  • High shipping volume
  • Public holidays

If your shipment experiences an unexpected delay, please don't hesitate to contact our Customer Support team. We'll be happy to assist you and work with the shipping carrier to provide the latest tracking updates.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Trendy By Tala is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error after placing your order, please contact us immediately. While we will do our best to update your shipping information before your order ships, we cannot guarantee that address changes can be made once processing has begun.

Lost, Stolen, or Delivered Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking around your property and with household members.
  • Contacting neighbors or your building management.
  • Contacting the shipping carrier directly to open a delivery investigation.

If additional assistance is needed, our Customer Support team is happy to help guide you through the carrier's claims process whenever possible.